TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
1 What's in these terms?
These terms tell you the rules for using our Site www.crazykangaroo.com and incorporate the terms that will be in place in the event that a Client submits an order on our Site.
2.1 “Client or you” means any person using this Site, placing an order or transacting on this Site.
2.2 “Site” means www.crazykangaroo.com.
2.3 “terms” means these terms and conditions.
2.4 “we/us/our” means Raion Limited.
3 Who we are and how to contact us
3.1 The Site is operated by Raion Limited. We are a company registered in Jersey under company number 121114 and have our registered office at 64 Close de Corvez, La Rue Hamel, St Clement, Jersey, JE2 6JF.
3.2 To contact us, please email email@example.com.
4 Your details
4.1 When you register with the Site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
4.2 If any of your details change, such as your credit card billing address, you must inform Crazy Kangaroo by email to firstname.lastname@example.org as soon as possible. You may update your details by signing into your account on the Site and updating the relevant section.
4.3 Our Site is not designed to be used by children or minors. You must not provide us with your personal information if you are under the age of 18. We do not intend to collect personal information from any individuals under the age of 18. If we receive notice or believe that someone under the age of 18 has provided us with personal information, we will make every reasonable effort to remove such personal information.
4.4 Any references to buying from the Site is applicable when purchasing through third party site such as Amazon, eBay and Groupon.
5 By using our Site you accept these terms
5.2 Any contract for purchases made through the Site will be with Raion Limited.
5.3 When you place an order on our Site to purchase goods from us, that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Order Confirmation (or Shipment) email, whether you receive that email or not. Raion Limited must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received, Raion Limited will confirm that your order has been received by sending an email (the Order Confirmation or Shipment email) to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Raion Limited’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
5.4 Raion Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our Site. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made (see clause 5.3 above) we will contact you as soon as possible by email.
5.5 The Site is updated multiple times a day with regard to stock availability. Whilst every effort is made to show the correct availability of stock; the stock availability shown on the Site is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at the time of order. Raion Limited are entitled to withdraw from any contract that cannot be fulfilled due to lack of stock. If a stock availability issue is discovered with regard to the goods that you have ordered before the contract is made (see clause 5.3 above) we will contact you as soon as possible by email.
5.6 Raion Limited does not supply products to wholesalers or resellers and reserves the right to cancel orders it believes are placed with the intent to resell.
5.7 If you do not agree to these terms, you must not use our Site.
5.8 We recommend that you print a copy of these terms for future reference.
6 There are other terms that may apply to you
7 Deliveries, VAT, customs and liability for items sold by Raion Limited
7.1.1 The prices payable for goods as set out on the Site are inclusive of shipping and handling costs.
7.1.2 Consignments imported by individuals to the UK by post of a value of £14.99 or under are relieved from import VAT and duties under current legislation.
7.1.3 Non-UK EU deliveries from Raion Limited. Consignments imported by individuals to the EU by post of a value of €21.99 or under are relieved from import VAT and duties under current legislation.
7.1.4 Some deliveries to the EU may originate from warehouses outside the EU.
7.2 Dispatch of goods to you
7.2.1 Please note that when Raion Limited is shipping goods, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the country that the a dispatched from, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
7.2.2 Unless you notify us, in respect of all orders with Raion Limited, at the time of placing the order, that you will arrange for your own collection of goods from our premises,we will arrange for the dispatch of your order on your behalf.
7.2.3 Raion Limited will arrange post or arrange a courier (NOTE: LVCR exemption only applies to goods dispatched by post) on your behalf for the goods ordered by you to the person and address provided to Raion Limited at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined.
7.2.4 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the Site are estimates only, based on availability, normal processing and delivery companies. Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12.30pm, Monday-Friday. Delivery usually takes place within 3-7 working days. In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
7.2.5 You will become the owner of the goods you have ordered when the goods are dispatched to you from Raion Limited premises.
7.3.1 Raion Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
7.4 VAT & customs
7.4.1 For the avoidance of doubt, you are and will remain the importer of all goods ordered by you and shipped to an address outside of the country that they are dispatched from and will at all times remain liable for any import VAT, Customs or other duty chargeable thereon. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided.
8 Ownership, title and risk
All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time of dispatch. The sale & transfer of ownership of the goods takes place at our Jersey warehouse and is concluded in Jersey.
9 Quality of goods
9.1 We will never compromise on the quality of our goods, we understand quality and value for money is utmost in our customers’ minds. All products are sourced only from OEM manufacturers and / or their distributors. We never source non OEM products.
9.2 If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt and in any event not later than fourteen days after receipt of the goods. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.
10.1 Should you wish to return any product(s) to us then please, in the first instance, contact our customer service team via email to: email@example.com who will advise you accordingly. This will help speed up the returns process and ensure appropriate records are maintained.
10.2 Please do not post any returns back without speaking to us. In most cases we will send you a prepaid postage label to enable you to post the items back free of charge. This helps us ensure you receive the best possible customer service.
11.1.1 We undertake to you to treat as confidential all information in any medium or format (whether marked confidential or not) which we (Recipient) receive from you (Disclosing Party) (Confidential Information).
11.1.2 The Recipient may disclose the Confidential Information of the Disclosing Party where required to do so by law or by any competent regulatory authority. In these circumstances the Recipient shall give the Disclosing Party prompt advance written notice of the disclosure (where lawful and reasonably practical to do so) so that the Disclosing Party has sufficient opportunity (where reasonably possible) to prevent or control the manner of disclosure by appropriate legal means.
11.1.3 Subject to the requirements of the Data Protection (Jersey) Law 2018, Raion Limited may disclose the Client’s personal information to the following third parties:
(a) in the event that Raion Limited sells or buys any business or assets, in which case Raion Limited may disclose the Client’s personal data to the prospective seller or buyer of such business or assets;
(b) if Raion Limited or substantially all of its assets are acquired by a third party, personal data held by it about its Clients will be one of the transferred assets; or
12 Email marketing
Please note that unsubscription requests can take up to 5 days to take effect. Please remember we will only send you emails to the email address you provide us with. We will never pass this information on to any other organisation.
13.1 As part of our no quibble guarantee, please note that under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you are entitled to a "cooling off period". You are entitled to cancel your order 14 working days from the day after you receive your goods, for any reason. The regulations state that we must refund your money within 14 days of receiving the goods back or proof of the return if that is earlier. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer.
13.2 To cancel an order or request that we repurchase the goods from you, please contact our customer service team by emailing firstname.lastname@example.org.
14 We may make changes to these terms
14.1 We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. [These terms were most recently updated on [01/07/2019].
15 We may make changes to our Site
15.1 We may update and change our Site from time to time to reflect changes to our products, our users' needs and our business priorities.
16 We may suspend or withdraw our Site
16.1 Our Site is made available free of charge.
16.2 We do not guarantee that our Site or any content on it will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
17 You must keep your account details safe
17.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
17.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com
18 How you may use material on our Site
18.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
18.2 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
18.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
18.4 Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
18.5 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
19 Do not rely on information on this Site
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
20 We are not responsible for webSites we link to
20.1 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
20.2 We have no control over the contents of those Sites or resources.
21 User-generated content is not approved by us
21.1 Our Site may include information and materials uploaded by other users of the Site, including bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not necessarily represent our views or values.
21.2 If you wish to complain about information and materials uploaded by other users please contact us on firstname.lastname@example.org.
22 Our responsibility for loss or damage suffered by you
22.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
22.2 We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
22.3 We will not be liable to you for any loss or damage, whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
22.3.1 use of, or inability to use, our Site; or
22.3.2 use of or reliance on any content displayed on our Site.
22.4 In particular, we will not be liable for:
22.4.1 loss of profits, sales, business, or revenue;
22.4.2 business interruption;
22.4.3 loss of anticipated savings;
22.4.4 loss of business opportunity, goodwill or reputation; or
22.4.5 any indirect or consequential loss or damage.
23 We are not responsible for viruses and you must not introduce them
23.1 We do not guarantee that our Site will be secure or free from bugs or viruses.
23.2 You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
23.3 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse (Jersey) Law 1995. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
24 Rules about linking to our Site
24.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
24.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
24.3 You must not establish a link to our Site in any website that is not owned by you.
24.4 Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.
24.5 We reserve the right to withdraw linking permission without notice.
24.6 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
24.7 If you wish to link to or make any use of content on our Site other than that set out above, please contact email@example.com
25 Which country's laws apply to any disputes?
26 Our business names are registered
26.1 Crazy Kangaroo Supplies is a Registered Business Names of Raion Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under clause 18.
27 Data protection
27.1 What information we collect
27.1.1 By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
(a) Identity and contact information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address or any other information you provide in connection with your account;
(b) financial information includes bank account and payment card details;
(c) transaction information includes details about payments to and from you and other details of products you have purchased from us;
(d) technical information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site;
(e) profile information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, contact with the customer service team, and any other information you provide within the “My Account” section of the Site;
(f) usage information includes information about how you use the Site and our products;
(g) marketing and communications information includes your preferences in receiving marketing from us and our third parties and your communication preferences;
(h) contact history means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise; and
(i) social information means information collected if you choose to link your social media accounts with us.
27.2 How we collect information about you
27.2.1 You may give us your information by filling in forms on the Site or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:
(a) register for an account with us;
(b) place an order;
(c) sign up to our newsletters;
(d) register for any loyalty scheme that we offer from time to time;
(e) request marketing to be sent to you;
(f) contact our customer service team;
(g) enter a competition, promotion or survey; or
(h) give us some feedback.
27.2.2 We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.
27.3 How we use your information
27.3.1 We use your information in the following ways:
(a) Identity & contact information
(i) to deliver your purchases to you;
(ii) to send you service messages by email, SMS or otherwise, such as order updates;
(iii) to create and manage your CrazyKangaroo account;
(iv) to provide customer care and support, and handle returns;
(v) for security and to check your identity;
(vi) to provide you with marketing (where we have the right to do so – see marketing section below);
(vii) to show you CrazyKangaroo adverts as your browse the web;
(viii) to direct you to the right part of the Site;
(ix) to communicate with you
(b) Financial information
(i) to take payment, and give refunds;
(ii) for fraud prevention and detection;
(c) Transaction information
(i) to provide products you order to you;
(ii) to provide customer care and support, and handle returns;
(iii) to find out what you, and other customers, like;
(d) Technical & usage information
(i) to improve our Site and set default options for you (such as language and currency);
(ii) to keep our Site safe and secure;
(iii) to find out what you, and other customers, like;
(e) Profile information
(i) to find out what you, and other customers, like;
(ii) to make suggestions and recommendations to you about goods or services that may be of interest to you;
(iii) to manage your participation in any loyalty scheme;
(f) Marketing and communications information
(i) to send you information by email, SMS, post, other otherwise, about our products and services;
(g) Contact history
(i) to provide customer care and support;
(ii) to train our staff;
(h) Social information
(i) to enable you to log-in to our Site simply and easily without having to create a separate account; and
(ii) to enable you to share products and services if you choose to.
27.4 Legal basis for processing your information
27.4.1 Our processing of your personal information is necessary:
(a) for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
(b) for the purposes of legitimate interests pursued by us; or
(c) in order to comply with a legal obligation to which we are subject.
27.4.2 In relation to any processing of special categories of personal information such as information about your health, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.
27.5 Legitimate interests
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the products you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and product development.
27.6 Will we share your information with third parties?
27.6.1 Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
27.6.2 However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in these terms:
(a) Companies that help us fulfil your orders such as payment service providers, warehouses, order packers, and delivery companies;
(b) Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business;
(c) Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud;
(d) Companies approved by you, such as social media sites (if you choose to link your accounts to us); and
(e) Competition winners on social media.
27.6.3 We may also share your personal information with:
(a) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
(b) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
27.6.4 We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
27.7 Will we transfer your information overseas?
27.7.1 The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
27.7.2 When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected. If you would like more details about the safeguards that we rely on, please contact the customer service team by emailing firstname.lastname@example.org.
27.8 Your rights
27.8.1 At any time, you have the right:
(a) to request access to or a copy of any information which we hold about you;
(b) to rectification of your information, if you consider that it is inaccurate;
(c) to ask us to delete your information, if you consider that we do not have the right to hold it;
(d) to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
(e) to ask us to stop or start sending you marketing messages as described below in the marketing section;
(f) to restrict processing of your information;
(g) to data portability (moving some of your information elsewhere) in certain circumstances;
(h) to object to your information being processed in certain circumstances; and
(i) to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.
27.8.2 Any request for access to or a copy of your information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
27.8.3 We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change. You can access, update or correct your personal account details via the "My Account" section of the Site.
27.9 Data subject access requests
27.9.1 Data subject access requests must be made in writing and we advise emailing email@example.com to ensure action is promptly taken.
27.9.2 Please include the following:
(a) Full name
(b) Email address
(c) Billing address
(d) Details of the specific information you require and any relevant dates
27.9.3 We may ask for further information to identify you and ensure the personal data relates to the individual making the request.
27.9.4 We will respond within one month of receiving the information we require to carry out your request.
27.10 Data security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
27.11 How long will we keep your information?
27.11.1We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our customer service team) for as long as is necessary to provide support-related reporting and trend analysis only.
27.11.2If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
27.11.3Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.