Terms and Conditions

By submitting an order, you are accepting the Terms and Conditions of the www.crazykangaroo.com website. Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. You may find it helpful to print a copy for information.

Your details

  • When you register with the CrazyKangaroo.com website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
  • If any of your details change, such as your credit card billing address, you must inform Crazy Kangaroo as soon as possible. You may update your details by signing into your account on the Crazy Kangaroo website and updating the relevant section.
  • Our website is not designed to be used by children or minors. You must not provide us with your personal information if you are under the age of 18. We do not intend to collect personal information from any individuals under the age of 18. If we receive notice or believe that someone under the age of 18 has provided us with personal information we will make every reasonable effort to remove such personal information.

Meaning of "You"; "We/Us/Our";

  • "You" means any member of the public using this website, placing an order or transacting on this website.
  • "We/Us/Our" means Raion Limited, T/A CrazyKangaroo.com, incorporated and registered in Jersey with registration number 121114 whose registered office is at 64 Clos de Corvez, La Rue Hamel, St Clement, Jersey, JE2 6JF

We do not hold any of your credit cards, charge card or debit card details and they are all completely secure and are protected by SSL certificates. Our website is further protected by Hacker Safe. Crazy Kangaroo has no association with any of our suppliers. All references to brand names and trademarks owned by Original Equipment Manufacturers exist only to help explain which of our alternative products are compatible with their products.

The Contract Between Us

  • Any contract for purchases made through this website will be with Raion Limited T/A Crazy Kangaroo (UK) Ltd, registered in Jersey, and whose registered office is at 64 Clos de Corvez, La Rue Hamel, St Clement, Jersey, JE2 6JF. Company registration number 121114
  • When you place an order on our website to purchase goods from us, that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not. Raion Limited must receive payment of the whole of the price for the goods that you order before yur order can be accepted, and the contract formed. Once payment has been received, Raion Limited will confirm that your order has been received by sending an email (the Order Confirmation or Shipment email) to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Raion Limited acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
  • Raion Limited are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
  • The website is updated multiple times a day with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock; the stock availability shown on the web site is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at the time of order Raion Limited are entitled to withdraw from any contract that cannot be fulfilled due to lack of stock. If a stock availability issue is discovered with regard to the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
  • Raion Limited does not supply products to wholesalers or resellers and reserves the right to cancel orders it believes are placed with the intent to resell.

Ownership, title and risk

All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time of dispatch. For items sold by Raion Limited the sale & ownership of the goods takes place at their Swiss warehouse and is concluded in Switzerland.

Shipping, handling, customs and VAT for items sold by Raion Limited

UK deliveries from Raion Limited

The prices payable for goods as set out on the website are inclusive of any duty and any shipping/handling costs.

Consignments imported by individuals to the UK of a value of £14.99 or under are relieved from import VAT and duties under current legislation.

EU deliveries from Raion Limited. Consignments imported by individuals to the EU of a value of €21.99 or under are relieved from import VAT and duties under current legislation.

For the avoidance of doubt, you are and will remain the importer of all goods ordered by you and shipped to an address outside Switzerland and will at all times remain liable for any import VAT, Customs or other duty chargeable thereon. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided.

Some deliveries to EU Region may originate from our warehouse in Jersey.

General

Please note that when Raion Limited is shipping goods from Switzerland, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of Switzerland, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Some deliveries to EU Region may originate from our warehouse in Jersey.

About us

Raion Limited was first launched in 2012, so is a brand you can trust. The prices you see are the prices you pay with no hidden add ons. We never compromise on quality so all of our products are sourced from reputable suppliers and come fully guaranteed. If you are not happy we will exchange your products or give you your money back. We can't say fairer than that. We do believe in treating our customers with respect and protecting them from any risk, so rest assured we will not pass on your details to anyone else.

Email Marketing

Please note that unsubscription requests can take up to 5 days to take effect. Please remember we will only send you emails to the email address you provide us with. We will never pass this information on to any other organisation.

Quality of Goods

We will never compromise on the quality of our goods, we understand quality and value for money is upper most in our customers’ minds. All products are sourced only from OEM manufacturers and / or their distributors. We never source non OEM products.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.

Guarantee

We back all of our sales with a full guarantee, valid for two years from the time of purchase. In the unlikely event that you experience any difficulty with your order our team are here to offer email and telephone support. If we are unable to resolve your problem to your complete satisfaction we will offer a full refund. If you accidentally purchase the wrong product we will offer to exchange the goods or provide a refund when you return the goods unopened and in a re-saleable condition, within 30 days of purchase. Please ask your Post Office for proof of posting as we cannot accept liability for lost items without proof of posting. In the unlikely event that your goods are faulty or we inadvertently send you the wrong item we will provide you with a prepaid postage label to return products if you contact our customer support team: support@crazykangaroo.com In the case of a refund where you return only one item from a multi-item bundle, you will be reimbursed a proportion of the shipment charge equivalent to that one item as a proportion to the number of items you purchased.

Please do not post any returns back without speaking to us. In most cases we will send you a prepaid postage label to enable you to post the items back at no cost to you. This helps us ensure you receive the best possible customer service.

Cancellation

As part of our no quibble guarantee, please note that under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you are entitled to a "cooling off period". You are entitled to cancel your order 14 working days from the day after you receive your goods, for any reason. The regulations state that we must refund your money within 14 days of receiving the goods back or proof of the return if that is earlier. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer.

To cancel an order or request that we repurchase the goods from you, please contact our Customer Service support@crazykangaroo.com.

For a fast response, please email details to: support@crazykangaroo.com.

Dispatch of Goods to You

Orders placed with Raion Limited

Unless you notify us, in respect of all orders with Raion Limited, at the time of placing the order, that you will arrange for your own collection of goods from their place of business in Switzerland, they will arrange for the dispatch of your order on your behalf.

  • Raion Limited will arrange post, or arrange a courier (NOTE: LVCR exemption only applies to goods dispatched by post) on your behalf for the goods ordered by you to the person and address you give Raion Limited at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined.
  • Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12.30pm, Monday-Friday. Delivery usually takes place within 3-7 working days. In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
  • You will become the owner of the goods you have ordered when the goods are dispatched to you from Raion Limited premises.

Liability

Force Majeure

Raion Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Customer Support and Service

At Raion Limited we strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you want to get in touch please contact Customer Services: support@crazykangaroo.com.

Returns

Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service Team via email to: support@crazykangaroo.com who will advise you accordingly. This will help speed up the returns process and ensure appropriate records are maintained.

Please do not post any returns back without speaking to us. In most cases we will send you a prepaid postage label to enable you to post the items back at no cost to you. This helps us ensure you receive the best possible customer service.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

  1. Raion Limited will arrange post, or arrange a courier (NOTE: LVCR exemption only applies to goods dispatched by post) on your behalf for the goods ordered by you to the person and address you give Raion Limited at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined.